Notation based on the Act on Specified Commercial Transactions
| Service name | Pet-Cool Shopping Site |
|---|---|
| distributor | Bellwoods Co., Ltd. |
| Operation manager name | Hiroaki Suzuki |
| address | 〒150-0002 1-10-12 Shibuya, Shibuya-ku, Tokyo Miyagi Building 4F |
| phone number | 0120-18-0521 (10:00-17:00) Closed on Tuesdays, Saturdays, Sundays and public holidays |
| email address | contact@pet-cool.com |
| homepage address | http://www.pet-cool.com |
| Charges other than product price | Shipping and COD charges. Please see the shopping guide page for details |
| payment method | Credit card payment/cash on delivery. Please see the shopping guide page for details |
| About shipping | We will ship within 7 days after confirming the order. *Due to traffic conditions, bad weather, etc., it may not be possible to deliver at the specified time. In addition, we are closed on Tuesdays, Saturdays, Sundays, and national holidays, so we will respond to emails, inquiries, and shipments after the holidays. Ships only if purchased by 13:00 on the day before a regular holiday. Please note that we may not be able to deliver the shipping email on the day before the regular holiday. |
| Defective product | Please contact us using the inquiry form or by phone. |
| Deadline for returns | Please contact us using the inquiry form or by phone. |
| return shipping | Please contact us using the inquiry form or by phone. |